The Quality Assurance Coordinator and Principal Investigator will conduct, document, summarize and present audits and investigations, while adhering to the mission of the agency. The Quality Assurance Coordinator and Principal Investigator will work towards the common goal of improving services for all people served by AIM, and will ensure a person-centered approach as applied to all facets of quality and compliance.

  • Conduct investigations, complete all appropriate documentation, including the use of OPWDD and Justice Center online incident applications.
  • Assure all “Incidents” are appropriately reported in compliance with all applicable laws and regulations.
  • Complete a systematic review of all incident reports identifying and analyzing root causes, antecedents and trend analysis under the direction of the Compliance Officer.
  • Prepare and present investigatory reports, with recommendations and pertinent collateral information to the Director of Administration and the Incident Review Committee as appropriate.
  • Ensure all investigations are properly documented and filed in accordance with AIM, OPWDD, and Justice Center investigatory policies and procedures.
  • Ensure confidentiality of all investigation records and information, allowing only authorized staff access to files/information.
  • Complete and present quality assurance audits.
  • Complete and present compliance audits.
  • Maintain knowledge of regulations and assist with ensuring agency compliance, while adhering to the mission of the agency.
  • Accurately interpret policies, procedures and regulations as applicable and apply them in accordance with person-centered philosophies.
  • Special projects as assigned.
  • Attend professional meetings and trainings as requested.
  • Committee membership as assigned.
  • Any and all other duties as requested by the Director of Administration, Compliance Officer or designee.

Program: Quality Assurance

Location: Saratoga Springs, NY

Type: Non-Exempt. Full-Time

How To Get Started

Minimum Qualifications

  • BA/BS preferred.
  • Three (3) years experience working with people with intellectual and/or developmental disabilities.
  • Office for People With Developmental Disabilities (OPWDD) Trained Investigator with a minimum of one (1) year conducting investigations in an OPWDD setting preferred.
  • Experience in Self Direction, as an Medicaid Service Coordinator (MSC), or as a Residential Manager preferred.
  • Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices.
  • Demonstrated leadership, organizational, and time management skills.
  • Ability to demonstrate both critical thinking skills and reliability in decision making.
  • Effective verbal and written communication skills.
  • Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues.
  • Proficiency in Microsoft Word, Excel, IRMA, Therap, and web-based platforms.
  • Valid NYS Driver’s License
  • Meet all background check requirements.

Additional Qualifications

  • Sitting and/or computer use for an extended period of time.
  • Bending, reaching, pushing, and pulling as needed in the workplace. Ability to safely lift a minimum of 50lbs.
  • Demonstrated interest and ability to facilitate the desired outcomes of the individuals served, while adhering to agency standards and policies, as well as state regulations.
  • Maintain training and certification in all required areas.
  • Ability to remain calm in stressful or demanding situations.
  • Ability to maintain confidentiality.

To Apply

Complete an employment application online or in person.