Corporate Compliance

AIM Services, Inc. (“AIM”) is committed to the provision of quality services in community and residential programs through advocacy, education, and trained dedicated professionals whose focus is on assisting individuals to achieve their personal goals while promoting a sense of self-confidence and well-being.

AIM is committed to maintaining and measuring the effectiveness of our Compliance policies and standards through monitoring and auditing systems designed to detect noncompliance by its employees and agents.  AIM requires the performance of regular, periodic compliance audits by internal and/or external auditors who have expertise in federal and state health care statutes, regulations, and health care program requirements.

It is the policy of AIM to comply with all applicable federal, state, and local laws and regulations, and payer requirements.  It is also AIM’s policy to adhere to the Code of Conduct that is adopted by the Board of Directors, the Executive Director, and the Corporate Compliance Committee.

It is the responsibility of all employees to report any violations of agency policy, procedure, or regulatory requirements.  Any employee who has a concern regarding the rights and well-being of any individual AIM serves or employs MUST notify their supervisor, on-call, or a member of administration immediately and should follow-up these concerns in writing.  Failure to report known noncompliance or making reports which are not in good faith will be grounds for disciplinary action, up to and including termination.

AIM will ensure that all aspects of service provision are performed in compliance with our mission/vision statement, policies and procedures, professional standards, applicable governmental laws, rules, and regulations, and other payer standards.  AIM expects every person who provides services to individuals to adhere to the highest ethical standards and to promote ethical behavior.  Any person whose behavior is found to violate ethical standards will be disciplined appropriately.

When any person knows or reasonably suspects that the expectations above have not been met, this must be reported to immediate supervisors, the Compliance Officer or Complaint Hotline, so each situation may be appropriately dealt with.

Hotline and Contact Information

Questions or concerns may be directed to:

Aura Englese, Compliance Officer
Direct phone number: (518) 430-2248
Direct email:

Questions or concerns may also be reported anonymously via the following:

Phone: (518) 450-2896

Detected noncompliance, through any mechanism, i.e., compliance auditing procedures and/or confidential reporting, will be responded to in an expedient manner.  AIM is dedicated to the resolution of such matters and will take all reasonable steps to prevent further similar violations, including any necessary modifications to the Compliance Plan.