Corporate Compliance

AIM Services, Inc. (“AIM”) is committed to the provision of quality services in community and residential programs through advocacy, education, and trained dedicated professionals whose focus is on assisting individuals to achieve their personal goals while promoting a sense of self-confidence and well-being.

AIM is committed to maintaining and measuring the effectiveness of our Compliance policies and standards through monitoring and auditing systems designed to detect noncompliance by its employees and agents.  AIM requires the performance of regular, periodic compliance audits by internal and/or external auditors who have expertise in federal and state health care statutes, regulations, and health care program requirements.

It is the policy of AIM to comply with all applicable federal, state, and local laws and regulations, and payer requirements.  It is also AIM’s policy to adhere to the Code of Conduct that is adopted by the Board of Directors, the Executive Director, and the Corporate Compliance Committee.

It is the responsibility of all employees to report any violations of agency policy, procedure, or regulatory requirements.  Any employee who has a concern regarding the rights and well-being of any individual AIM serves or employs MUST notify their supervisor, on-call, or a member of administration immediately and should follow-up these concerns in writing.  Failure to report known noncompliance or making reports which are not in good faith will be grounds for disciplinary action, up to and including termination.

AIM will ensure that all aspects of service provision are performed in compliance with our mission/vision statement, policies and procedures, professional standards, applicable governmental laws, rules, and regulations, and other payer standards.  AIM expects every person who provides services to individuals to adhere to the highest ethical standards and to promote ethical behavior.  Any person whose behavior is found to violate ethical standards will be disciplined appropriately.

When any person knows or reasonably suspects that the expectations above have not been met, this must be reported to immediate supervisors, the Compliance Officer or Complaint Hotline, so each situation may be appropriately dealt with.  The Compliance Officer may be reached at (518) 450-2823.  The anonymous Complaint Hotline number is (518) 450-2896.

Detected noncompliance, through any mechanism, i.e., compliance auditing procedures and/or confidential reporting, will be responded to in an expedient manner.  AIM is dedicated to the resolution of such matters and will take all reasonable steps to prevent further similar violations, including any necessary modifications to the Compliance Plan.

Whistleblower and False Claims

AIM Services Inc. is committed to prompt, complete and accurate billing of all services provided.  AIM and its employees, contractors and agents shall not knowingly make or submit any false or misleading entries on any claim forms.  No employee, contractor or agent shall engage in any arrangement or participate in such arrangement at the direction of another person, including any supervisor or manager, which results in the submission of a false or misleading entry on claims and forms or documentation of services that result in the submission of a false claim.

It is the policy of AIM to detect and prevent fraud, waste and abuse in federal healthcare programs. This Policy is supported by the Federal False Claims Act (31 U.S.C. 3729-3733), the Administrative Remedies for False Claims (31 U.S.C. Chapter 38 3801-3812), the New York State False Claims Act (State Finance Law 187-194) and other New York State laws concerning false statements or claims and employee protections against retaliation.

Prohibition Against Retaliation

AIM’s Prohibition Against Retaliation Policy and applicable law prohibit retaliation against any employee for opposing a discriminatory practice, for filing a complaint of discrimination or harassment pursuant to AIM’s complaint procedure or for filing, testifying, assisting or participating in any manner in any investigation, proceeding or hearing conducted by a governmental enforcement agency.  Retaliation includes any conduct, whether or not workplace or employment-related, directed at someone because he or she opposed a discriminatory practice, made a complaint of discrimination, or participated in such an investigation, which might deter a reasonable worker from making or supporting a charge of discrimination.

Retaliation is a very serious violation of AIM’s Policy and should be reported immediately.  Any employee or agent of AIM found to have retaliated against any employee for the good faith reporting of discrimination under this Policy will be deemed to have violated this Policy and WILL be subject to disciplinary action, up to and including termination.

How To Report Suspected Activity

If you are aware of, or suspect any noncompliant activity, please report to:

For further information about AIM’s Compliance Program, please download the 2017 Compliance Plan.

For AIM’s Code of Conduct, please download the Code of Conduct.